Return/Replacement Policy

Apple Blossom Florist strives to provide the best customer service available. It is our belief that as a real flower shop, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:

  1. If any customer claims an order was not delivered, we ask that we are given at least 24 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/in office and/or no neighbors were available to accept the order. 

  2. If it is determined that Apple Blossom Florist did not make the delivery attempt, it is our policy that we will provide you with a refund.

  3. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Apple Blossom Florist. In almost every case, Apple Blossom Florist will gladly replace the arrangement. To request a replacement, Apple Blossom Florist must be contacted within 48 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by Apple Blossom Florist. No refunds or replacements will be made for any order should the recipient or sender not notify Apple Blossom Florist within 48 hours of the original delivery date.

  4. Apple Blossom Florist reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Apple Blossom Florist receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email or phone call to the sender to inform them of the situation to determine if the information was provided in error.

  5. Should any customer place an order through Apple Blossom Florist and then need to cancel the order, the cancellation must be made 24 hours prior to the delivery date. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information. If new address is outside of the delivery range and Apple Blossom Florist cannot deliver it, no refund can be made since we have tried to deliver the flowers and the arrangement has already been made. 

  6. “Substitutions Allowed" – Apple Blossom Florist will always attempt to fulfill an order as closely as possible. However if the container, flowers or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order.

  7. Apple Blossom Florist is not responsible for any order where the recipient refuses to accept the item. Apple Blossom Florist will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

  8. Once the customer has received the floral arrangement, it is the customer's responsibility to asses the flowers and inform Apple Blossom if there is question of quality.  It is also the responsibility of the customer to care for the flowers once they have left the store. No refunds will be given if any question of the quality of the arrangement is not given within 24 hours.

  9. When a customer allows substitutions, this means that the sender is allowing Apple Blossom Florist to use flowers they have available to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in a ceramic container, a different container with similar value will be used.

  10. Incorrect Address/Re-Delivery Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a $10.00 charge.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.