FAQs
Can you deliver at a specific time?
We can't guarantee it, but we'll do our best! Just add a note in the Special Instructions section. For example, say "deliver before 2:00 PM." That way the driver will know to make it a priority.
Can you deliver my order on Saturday and Sunday?
No, we can’t. We are closed on Saturdays and Sundays
Can you deliver to a hospital?
We will deliver a beautiful bouquet or green plant to the patients or the front desk at the hospital. A hospital employee or nurse will take it from there. Read our guide to sending hospital flowers to learn about ICU and patients who have been discharged policy.
Can you schedule a delivery at a specific time for a funeral?
Absolutely! Sympathy arrangements take priority in the florist business. If you say, for example, “memorial service at 11:00 AM,” we’ll make a special effort to deliver the arrangement the day before or early in the morning.
What do you do if there’s no one home when you deliver?
It depends on what YOU prefer! Usually the florists instruct delivery drivers to bring the flowers back to the shop for safekeeping. If you prefer that we leave your gift on the porch, in the Special Instructions section of the order type “If no one’s at home, leave it on the porch.” In either case, the recipient will be notified with a message on the phone.
How can I get a refund and how long will it take?
Please call us (510-663-3335) or send an email from our website. If a refund is in order, we can submit that right away. It may take two to 10 days for your credit card company or your bank to post the credit to your account—that part is up to them.
Why is there a shortage of flowers?
Since no one knew what was going to happen, new crops were not planted as usual. Now, because of pandemic-related supply chain challenges, labor shortages and poor weather conditions in major growing areas, there is a global shortage of fresh flowers, especially the kinds grown for events like weddings.
Why are flowers so expensive?
Now there is a global shortage of fresh flowers due to pandemic-related supply chain issues, labor shortages and adverse weather in key growing regions.
Is there really a flower shortage?
Yes! The flower industry is currently experiencing an unprecedented shortage of flowers and the greatest supply & demand imbalance in decades. Flower prices have gone up, and continue to go up and wholesalers and us florists alike are scrambling to fill orders.
Florists offer higher quality, fresher longer lasting flowers and a wider variety of blooms and styles, personalized service and expertise, and more customization options.